Discover, shortlist, vote, lock. The whole trip decided in the app — not buried in 200 unread messages.
No spam. One message when your invite is ready.
No noise, no user-generated content. Every venue is personally selected for taste and quality.
Launching on iOS and Android. The earliest users shape what it becomes.
You're on the list. We'll send your invite when it's ready.
No spam. One message when your invite is ready.
Directly from you when you: when you interact with us, create or join travel plans, contact us, fill out forms.
Automatically when you: use our app and interact with its features, access AI-powered recommendations.
From third parties: service providers, business partners, public sources, government organisations and organisations or people authorised by you.
We collect and use your personal information to run our business and provide our services as set out below.
The app allows you to share plans, itineraries, venue collections and messages with other users. When you choose to share information with other users:
You should only share information through the app that you are comfortable making available to other users. You can manage your sharing preferences through the app settings.
We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances:
Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.
You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.
You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways to share relevant information.
You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to add a statement to your information noting your requested correction.
You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.
Your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.
This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.
Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available.
Upon deletion of your Account, we will delete your personal information in accordance with this policy and applicable privacy laws, except where we are required by law to retain certain information. Note that content you have previously shared with other users through shared plans or group chats may remain visible to those users after your Account is deleted.
We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it.
We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services.
We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data and your available options on Google's privacy pages.
We use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram when you visit our website or app. You can manage whether we connect information from our website with your Meta account for advertising purposes by adjusting your settings within your Meta account preferences.
Where you have enabled location services on your device, we collect your precise location data to provide optimised venue suggestions and improve your experience of the app. We only collect location data for this purpose and do not share your precise location with other users.
You can disable location services at any time through your device settings. If you disable location services, certain features of the app may not function as intended.
We do not use your location data for advertising purposes or share it with third parties except where necessary to provide the Services, such as with our cloud hosting providers.
We use artificial intelligence and machine learning technologies provided by third-party providers to enhance your experience with our app. Our AI features help you discover venues, plan trips, and receive personalised recommendations. We only use these technologies when legally permitted and necessary for our business.
When we work with third-party AI providers, we ensure they handle your personal information in accordance with privacy laws through contractual requirements and appropriate safeguards.
Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain all the rights outlined in this privacy policy. When using AI with your personal information, we commit to:
Our AI providers operate their own platforms and have their own privacy policies. When we send your information to these providers:
We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.
Welcome to Luvo! We provide a mobile application for discovering restaurants, bars, cafes and other venues, building and sharing itinerary plans with other users, AI-assisted recommendations and in-app chat features, and saving and sharing venue collections (Services). The App is available for download on the Apple App Store and Google Play Store.
In these Terms, when we say you or your, we mean you as an individual if you are accepting these Terms for yourself. When we say we, us, or our, we mean LUVO Group Pty Ltd (ACN 691 320 699).
These terms and conditions (Terms) form our contract with you, and set out our obligations as a service provider and your obligations as a customer. You cannot use the Services unless you agree to these Terms.
Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.
These Terms apply from the time you agree to these Terms, until the date these Terms are terminated in accordance with their Terms (Term).
Subject to your compliance with these Terms, we will provide you with access to the Services.
If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.
We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use the Services after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you should cease using the Services.
The Services use your device's location data where you have enabled location services, solely to provide optimised venue suggestions and improve your experience of the Services. You may disable location services through your device settings at any time, though this may limit certain features of the Services.
Venue information and imagery displayed in the Services may be sourced from third-party providers, including Google Places. Such content is subject to those providers' own terms and licences, and we make no representations or warranties as to its accuracy or completeness.
The Services are currently provided to you free of charge. We reserve the right to introduce fees or subscription plans in the future, and we will provide you with reasonable notice of any such changes.
The Services may incorporate artificial intelligence features powered by third-party AI providers. When you use these features, your inputs may be processed by those third-party providers in accordance with their own terms and policies. We do not independently store data processed through these AI features beyond what is necessary to deliver the Services to you.
AI-generated content or recommendations provided through the Services are for informational purposes only. We do not warrant the accuracy, completeness or suitability of any AI-generated output, and you should not rely on it as a substitute for your own judgement.
You must sign up for an Account in order to access and use the Services.
While you have an Account with us, you agree to:
keep your information up-to-date (and ensure it remains true, accurate and complete);
keep usernames and passwords secure and confidential, and protect them from misuse or being stolen; and
notify us if you become aware of, or have reason to suspect, any unauthorised access to your Account or any logins linked to your Account.
If you close your Account, you will lose access to the Services.
During the Term, we grant you a right to use our Services in accordance with these Terms. This right cannot be passed on or transferred to any other person.
When you choose to share plans, itineraries, venue collections or other content with other users through the Services, you acknowledge that those users will have access to the information you share with them. Where a plan is shared with a group, all members of that group will have visibility of other members and any content added to that plan. You are responsible for any content you choose to share.
You must not:
While we strive to always make the Services available to you, we do not make any promises that these will be available 100% of the time. The Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.
The Services may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.
We will try to provide you with reasonable notice, where possible, of any disruptions to your access to the Services.
We own all intellectual property rights in the Services. This includes how the Services look and function, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on the Services.
We own or have licenses to all content displayed on the Services (Content). You do not have any ownership rights in any Content on the Services. Subject to your compliance with these Terms, we grant you a non-exclusive, revocable, non-sublicensable and non-transferable licence to view the Content, solely for your own personal use.
You must not, unless expressly authorised by us or these Terms:
circumvent or disable any content protection system or technical protection measure used in the Services or the Content;
copy or modify, in whole or in part, any of the Content;
reproduce, retransmit, distribute, disseminate, sell, publish broadcast or otherwise commercialise the Content to any third party; or
breach, or allow any third party to breach, any intellectual property rights in the Content.
We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.
When you use the Services, we may create anonymised statistical data from your usage of the Services (for example, through aggregation). Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve the Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make your data or identity identifiable.
This clause will survive the termination or expiry of these Terms.
The Services allow you to create, submit, post and share content including plans, itineraries, venue collections, messages and other materials (User Content).
You retain ownership of your User Content. However, by submitting or sharing User Content through the Services, you grant us a non-exclusive, royalty-free, worldwide licence to use, store, display and reproduce your User Content solely for the purpose of providing and improving the Services.
You are solely responsible for your User Content. By submitting User Content, you represent and warrant that:
you own or have the necessary rights to submit that User Content;
your User Content does not infringe any third party's intellectual property, privacy or other rights; and
your User Content is not false, misleading, offensive, defamatory, unlawful or otherwise in breach of these Terms.
We do not endorse or verify any User Content submitted through the Services and are not responsible for any User Content created or shared by you or any other user.
We reserve the right to remove any User Content that we reasonably consider to be in breach of these Terms or otherwise inappropriate, without notice to you.
This clause will survive the termination or expiry of these Terms.
We collect, hold, use and disclose any personal information you provide to us in accordance with our privacy policy and applicable privacy laws including the Privacy Act 1988 (Cth).
When you use the Services, we may collect personal information including your name, email address, location data, and information about your activity and preferences within the Services.
Where you choose to share information with other users through the Services, you acknowledge that those users will have access to the information you share with them, and we are not responsible for how other users handle that information.
You may request deletion of your personal information at any time by deleting your Account through the app settings or by contacting us at the email address set out below. Upon deletion of your Account, we will delete your personal information in accordance with our privacy policy and applicable privacy laws, except where we are required by law to retain certain information.
This clause will survive the termination or expiry of these Terms.
In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms.
If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the *Competition and Consumer Act 2010* (Cth)).
This clause will survive the termination or expiry of these Terms.
To the maximum extent permitted by law, we will not be liable for, and you release us from liability for, any Liability caused or contributed to by, arising from or in connection with any use of the Services by a person or entity other than you.
Regardless of whatever else is stated in these Terms, to the maximum extent permitted by law:
This clause will survive the termination or expiry of these Terms.
To the extent that you are using or accessing the Services on an iOS device through a mobile application from the Apple App Store, you further acknowledge and agree to the terms of this clause. You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for the Services and any content available on the Services.
Apple has no obligation to furnish you with any maintenance and support services with respect to the Services.
If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.
Apple is not responsible for addressing any claims by you or any third party relating to our mobile application or your use of our mobile application, including but not limited to: (1) product liability claims; (2) any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.
Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our mobile application infringes that third party’s intellectual property rights.
You agree to comply with any applicable third-party terms when using our mobile application.
Apple and Apple subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.
You hereby represent and warrant that: (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.
We may suspend your access to the Services at any time where we reasonably believe you have:
breached any provision of these Terms;
engaged in inappropriate, offensive, abusive or unlawful conduct through the Services;
harassed or harmed another user; or
otherwise used the Services in a way that we reasonably consider poses a risk to other users or the integrity of the Services.
If we suspend your access, we will notify you within a reasonable time of doing so. Where the matter can be resolved, we will work with you to do so. If it cannot be resolved, we may terminate these Terms in accordance with this clause and your access to the Services will end permanently.
We may terminate these Terms (meaning you will lose access to the Services) if:
you breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach;
you breach these Terms and that breach cannot be remedied;
we decide to discontinue the Services, in which case we will provide you with written notice.
You may terminate these Terms at any time by notifying us through your Account or to our email for notices and termination will take effect immediately.
Termination of these Terms will not affect any other rights or liabilities that we or you may have.
This clause will survive the termination or expiry of these Terms.
Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party.
Disputes: Neither we or you may commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) unless we and you first meet (in good faith) to resolve the Dispute. Nothing in this clause will operate to prevent us or you from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.
If the Dispute is not resolved at that initial meeting:
where you are resident in Australia, refer the matter to mediation, administered by the Australian Disputes Centre in accordance with Australian Disputes Centre Guidelines for Commercial Mediation; or
where you are not resident in Australia, refer the matter to arbitration administered by the Australian Centre for International Commercial Arbitration, with such arbitration to be conducted in Sydney, New South Wales, before one arbitrator, in English and in accordance with the ACICA Arbitration Rules.
Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including the Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.
Governing law: These Terms are governed by the laws of New South Wales, and any matter relating to these Terms is to be determined exclusively by the courts in New South Wales and any courts entitled to hear appeals from those courts.
Marketing: We may send you electronic communications about the Services and related updates. You may opt out at any time by using the unsubscribe function in our electronic communications or by updating your notification preferences in the app settings.
Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account.
In these Terms:
Account means an account accessible to the individual or entity who signed up to the Services.
Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.
Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a tangible form or not.
Services means the services we provide to you, as detailed at the beginning of these Terms.